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Customer Service Report Card

We post our customer contact response information so that you can see exactly how we are doing. We calculate these measurements weekly so you can judge us by how quickly we respond to you!

73.1%

Have a question? Need some advice? Call us and get help and honest opinions from real people. We're proud to say that 73.1% of our telephone calls are answered in under 30 seconds!

3h 9m

Many of our customers prefer to contact us via email. Unlike some companies that try to contact you within 24 hours, last week, we managed to return emails in an average of 3 hours, 9 minutes each! Plus, we don't use a fancy computer program that tries to answer your question from key words in the message. Our Personal Shopping Assistants handle each of your emails personally.

12 seconds

Or, choose Live Chat. It's like chatting with a friend over instant messenger. Again, the same experts that answer the phones and emails are ready to help you right over your computer. The average wait time to begin a Live Chat is 12 seconds!