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Customer Service Report Card

We post our customer contact response information so that you can see exactly how we are doing. We calculate these measurements weekly so you can judge us by how quickly we respond to you! Updated October 2, 2008

98.8%

Call! Have a question? Need some advice? Get help and honest opinions from real people. We're proud to say that 98.8% of our telephone calls are answered in under 30 seconds!

4h 43m

Email! We return emails in an average of 4 hours, 43 minutes! Plus, we don't use a fancy computer program that tries to answer your question from key words in the message. Our Shopping Assistants handle each of your emails personally.

19 seconds

Live Chat! It's like chatting with a friend over instant messenger. Again, the same experts that answer the phones and emails are ready to help you right over your computer. The average wait time to begin a Live Chat is 19 seconds!