Feedback from JoggingStroller.com Customers10/20/2009 Ordering this stroller was an extremely agonizing decision. When spending this much money, I would really rather to see and compare things in person, but I live overseas (Korea) and it just isn't easily done. However, the information, especially the comparison feature on joggingstroller.com is the next best thing to being there. It is awesome and really helped. I was going to buy a BOB Revolution Duallie stroller and even though I knew if was on sale at REI, I was planning to buy it at joggingstroller.com because the website is so awesome and between the REI membership, shipping and tax, I would have only saved about $25. I really liked the Mountain Buggy Urban Double because it was smaller and better for navigating in Seoul and even though my husband says he wants to jog, I just don't see us actually jogging that much with it. With such a great sale, I could not pass it up. Since joggingstroller.com does not ship to APO anymore, I had it sent to my US address at my parents' house so we won't actually see it until we go home for Christmas, but after attempting to order a Bumbleride Indie last year from another site and have it shipped to APO and the customer service nightmare we endured after it never came, I feel better waiting to get it in the US and bring it back on the plane. I ordered a balance bike last year from what I think is a sister site to joggingstroller.com, runbikes.com. I ordered from that site for the same reason I ordered from joggingstroller.com: the comparison feature. We got the Strider Sport Balance Bike (which was shipped to APO and arrived within a week) and my son loves it. I should go back on and post a review. Anyway, thank you for having such a great website and I will be sure to post a review in January after we use the stroller. Thank you, 6/29/2009 ...Oh, and the website shipping was probably the most fantastic thing ever! Never in my life have I had anything shipped so quickly to me, for free!!! I ordered it on a Wednesday and it arrived on Friday (earlier than the 3-4 days it said it would probably take!) Every other website that sold this product (and I looked at all of them) charged outrageous shipping, additional oversize charges, or delivery would have taken a week or more. This website is probably the best website I have ever ordered from, what a fantastic experience! Carly 3/28/2009 Dear Joggingstroller.com, You guys are amazing! The processing time of your orders is outstanding. I couldn't get this item from Instep until late May. I found your website and I got the product in less than a week. I am going to recommend this website to everyone. Thank you. 3/20/2009 Thank you for the personalized, excellent service in purchasing a JoggingStroller for our children and infant grandson in Alaska. Your service and the quality of the stroller went far beyond our expectations! Sharon 3/12/2009 To Whom it May Concern, We have purchased several strollers from your company and have always been happy with your service but today we were extremely happy with one of your service representatives, Beth. We had recently purchased the Valco Tri Mode Twin stroller and have just noticed a fault in the frame. I contacted your company and was put in touch with Beth. We did not feel the fault was enough of a reason to return the stroller so Beth put us in contact with the company to see if they could suggest an alternative. Beth stayed on the line to ensure that we were happy with the company's solution and to make sure there was nothing else she could do. We have found it is often difficult to get good customer service with an online retailer, especially when dealing with larger price point items but we were pleasantly surprised to have our customer services expectations exceeded today. I just want to commend Beth on her helpfulness today. It is the service that we received from Beth that will ensure that not only we return to your online store to make future purchases, but that we recommend your store to others. Thank you again for all your help today. Regards 1/25/2009 Thank you for a wonderful online shopping experience. I'm very impressed with your service and hope to use you again in the future. Carol Berens 1/2/2009 I just wanted to thank you so much for all of your help in returning, tracking, and reordering my jogging stroller. You guys have been amazing! I am sure you get a million silly questions everyday, but I was amazed at how quickly you got back to me, and never made me feel like my question was silly. I appreciate your help more than you can know! Do you all have a manager that I could write to and let him know what a fabulous job you do? I would love to let anyone know how wonderful you have been! Again, thank you so much for your time, patience, and energy! Kim M. 11/17/2008 I wanted to let you know what a fantastic experience I had when ordering my jogging stroller with you. Originally, I had ordered through another vendor and the experience was horrendous. After 8 weeks and no stroller, I canceled that order, did a new internet search and found you. The price was just as competitive and my order shipped that same day. Based on my previous bad experience with the other vendor, I didn't hold my breath thinking I couldn't be so lucky. But 3 days later, there was our stroller. We LOVE it. I am so thrilled to have found a reliable provider. Thanks for a great experience! Sara B. 11/7/2008 I just wanted to say thanks for your fabulous service! I placed an order on Wednesday afternoon, and by Thursday evening it was at my door! I just chose the standard shipping. Who knew I would have it the very next day? I couldn't be happier! I look forward to shopping again at joggingstroller.com, 10/5/2008 Hi Jogging Stroller.com, Sincerely, 8-18-2008 Greetings!! Last month my little 3 year old grandson from Colorado came down to visit me in FL. when the trip was planned he was in great shape but an accident at his school just five days before his arrival here caused him to be put into a "spica" cast (almost a whole body cast, this was due to a broken femur bone). I was frantic trying to find him a comfortable stroller. I decided to see if the Tike Tech Trax 360 that I had ordered prior to his injury would suffice. I (plus the aide of your phone person) could not have picked out a more perfect fitting stroller for him. It was the most comfortable ride for him. It adjusted very well so that he was always comfortable. The foot rest helped him to push his own self up higher on the seat. The leg in a full cast was perfectly positioned while his other leg in half a cast was able to move easily. The safety bar across the front of his body gave him enough room to not feel "trapped" or tied in (he wasn't going to go anywhere anyway) The Tike Tech Trax was easy to maneuver and easy to fold up and fold away. It's solid in construction and light to lift. We took the Tike Tech Trax to the beach and to Disney World. Thanks for a great product!!!!! 7-30-2008 Greetings!! I just wanted to say that my experience with JoggingStroller.com has been FANTASTIC!!! I used to be in the retail industry for many years as a District Manager and I always critique my shopping experiences on customer service (which is slowly but surely diminishing in our society today). I must say that my experience with your company and your customer service department has been outstanding. In addition, I LOVE the message you hear when you first call the 800 #. The message is personal, friendly and fun which again, you rarely see. Did I say rarely? I meant to say never!!! I told the woman who answered the phone (which was just a few SHORT minutes) that I would have stayed on hold for as long as it took to speak with someone just because of the initial message that I received. Thank you for restoring my faith in the service industry which I lost quite awhile ago!!! Kudos to you!!! 7-22-2008 I would like to thank you for your wonderful customer service and prompt delivery. I placed an order via phone on Thursday, July 17. I spoke with a wonderfully helpful and nice woman who had great advice and knowledge about the Ironman Double Stroller. I felt terrific after speaking with her and confidence in the item arriving on or before its scheduled date of delivery. The stroller arrived two days later, on Saturday, July 19. I used it soon after it arrived and absolutely love it. In fact, I think that it feels smoother and lighter than my single jogger. My children are both tall for their ages. One is 3 1/2 and the other is 9 months. The stroller fits both of them very well. I purchased this one over others because I liked the bright color so that we could be seen easily, individual sunshades, the adjustability of the sunshades, the nice basket, tire size and type. I had already purchased the handlebar console, which is great. I have only used it for three days, but am extremely happy with it. Thanks so much for your help! I waited for three weeks to have the same product delivered from Amazon/Happymothers.com, only to have them keep reassuring me it was coming both through email and phone conversations, and then they canceled my order because it had taken longer than expected to deliver. Then, I ordered from strollers.com who also said it was in stock, only to have them tell me the next day that it would not arrive until the end of August. I am sorry that I did not go with your company first. Your website was truthful when it stated the stroller was in stock. Your customer service associate was extremely helpful and gave me wonderful advice when trying to choose between the Ironman and SUS. Thank you again! 5-27-2008 Hello, I recently purchased a BOB Revolution jogging stroller from your company and I just wanted to take a moment to send an email and tell you just how awesome your customer service is! There was a little weird thing that happened with the order and it didn't ship out, but one call (where a real person answered! [almost unheard of these days]) and I was already talking to a very nice gal named Sarah. I also talked to someone else who was just so darn nice to me, but I am TERRIBLE at remembering names [seriously, I've lived in my home for over 3 years and I still only have 4 neighbor's names totally memorized, even though I see many of them every day and chat with them for a few minutes. It's like that part of my brain just refuses to be a team player :(]. I wrote Sarah's name down because she was calling me back, but I forgot to write down the other cheery gal's name! (I want to say it was Amber - I am about 97.4% positive it started with an A.] They were both so pleasant that I just had to write this email. 4-08-2008 Thank you very much for the shipping information. My friend actually found your link for me when I told her I was looking for a jogger for our new grand baby. Your website was wonderful, I can't wait to give it to our daughter, it's actually an early Mother's Day gift, the weather has been nice here so I want to give it to her early. 4-08-2008 Thank you so much for helping me get my stroller back up and running. It is so important that I have my new stroller. You guys are awesome. It is my key to survival when I go out because I have an autistic 3 year old who doesn't walk very good and a baby so this stoller keeps us mobile and keeps the 2 seperated so my baby doesn't get pinched by his older brother. I love the Phil and Teds double, the best stroller I have ever used in my life and I have tried alot. Thanks again for being so efficient and fast and helpful and polite. 4-08-2008 I must tell you that I have just unpacked my jogging stroller about an hour ago and had to put my two year old in it for a spin. It is fabulous I have never been that satisfied with a purchase for her before I am very excited, again it has only been an hour and I think we are going to have a very long life together for a long long time. I love the sturdiness and it is very easy to push, like air, THANK YOU! 2-08-2008 Thanks for your quick work. It is almost like going to the store and bringing your item home that same day... but easier because you can shop without your kids :) 1-31-2008 Jamie 4-26-2007 Jennifer 4-18-2007 I have bought from you in the past, and always come back to you first. This time was no different. Great service. 4-12-2007 I will RECOMMEND your company to all other folks! Thank you so much for your help. I really love the live help feature!!! Thanks! Thanks! 4-11-2007 Jennifer, 4-11-2007 An order placed 04-08-07 arrived today by FedEx. Just wanted to express my pleasure in how timely your operation runs. Very impressive. Thanks. 4-6-2007 Thank you so much!! You guys have been wonderful. I LOVE my BOB stroller. I am so glad that you recommended it. I really appreciate all that you have done, you have been wonderful to work with. I will be sure to recommend you. Great customer service! 4-5-2007 You guys ROCK! Customer service is such a rare thing these days..thanks and will let people know about you too!!! 4-5-2007 Thank you! Thank you! Shopping on your site is so much easier I will suggest it to all the moms & dads I know. I will post my product feedback as soon as it arrives. Thanks again, 3-29-2007 Ladies, 3-28-2007 Jessica, 3-25-2007 I just wanted to say Thank You to Jennifer for all of her help. I took your advice and bought the BOB stroller and Absolutely LOVE it! It was the best choice. Thank you so much for taking the time to help me. Again, I think your website is the best and I have told several of my friends to check it out, as they are in the market for joggers as well. 3-21-2007 No problem. Thanks for the update. I ordered my single BOB revolution from you guys just about two years ago. You have the best staff and service and I have no worries that my item will arrive in the coming weeks. 3-19-2007 Jennifer - 3-15-2007 Thank YOU, keep up the great work! I wish I had known you had diaper bags on joggingstroller.com. It would have made diaper bag searching so much easier (especially since I ended up with a SkipHop, which you had on line)! I'll be checking in with shoptiptoeturtle.com each time we make a big purchase for our son. Can't wait until we can pick out a tricycle on tricyclekids.com! Thanks for making shopping fun and easy! 3-15-2007 Dear Brian, 3-15-2007 We first used Niche Retail to buy a stroller (www.joggingstrollers.com). We were so happy with the outcome that we are now using www.highchairs.com and elitecarseats.com too. We love the on-line unbiased reviews! 3-15-2007 Jennifer, 3-14-2007 Hey there Jennifer, 3-13-2007 Thank you very much for the great customer service! What a pleasure to deal with you. I will definitely post a good rating and positive comments for jogging stroller.com. 3-12-2007 Dear Jessica: 3-10-2007 Oh, I could just hug you guys right now!!!! Thank you so much, you have no idea what this means to me! Christine and staff, you guys ROCK! 3-9-2007 Extremely user friendly and refreshing to see in the online marketplace. 3-8-2007 Thanks very much for the prompt and helpful reply, Stacy. By the way, you guys have a GREAT website. Please tell the people in charge over there. I wish I had found it a long time ago!! 3-7-2007 Thank you so much for shipping my order so quickly - it arrived today as promised. Your customer service is excellent (I spoke with Becca) and your prices are the best. I will definitely shop with you again. Thank you! 3-5-2007 Thank you for the information. You have great customer service and I have already recommended you to a couple of my friends. Your prices were great also. Thank you. 3-2-2007 I will definitely recommend you to others. Your customer service is outstanding. Hope to deal with you again in the future. 3-1-2007 Thank you so much for notifying me that you received my return. The Customer Service is EXCELLENT!! I would like to commend you & the company for this - good customer service is often hard to find. 2-14-2007 Wonderful price when compared to others I found around town. Free shipping was what Anonymous 2-13-2007 Thank you SOOOO much!!! I can't tell you how nice it is to have such prompt, friendly customer service. It is surprisingly hard to come by these days. 2-10-2007 I just wanted to say thank you for having such a thorough individual writing the descriptions up on these strollers. Whoever is responsible for giving comparisons and detailed information, w/o rushing through it, it fab-uuuuuuuu-louusss! I was on the internet all evening trying to decide on a couple until I finally found your site at 10 something at night and Thanked God for it. You made it so-ooo easy to decide. 2-6-2007 I just wanted to say thank you so very much for the fast shipping. I am very much impressed of your great quality of service which is very hard to find these days. 2-5-2007 I just wanted to say thanks for making this process easy and that your customer service is probably the best I've experienced in a long time - and the best I've ever experienced from an internet company. You really make the transactions personal and I like the tone you take with the customer, like we are talking to the neighborhood retailer, not just some voice over the phone or internet. I will continue to shop here and definitely recommend the site to friends. 1-15-2007 I wanted to thank you for a wonderful shopping experience. I had my items in a little over 24 hours after placing my order. The items were packed wonderfully and in perfect condition. I look forward to shopping with you again and I am recommending your site to everyone I know with children. 1-12-2007 Thank you so much for getting me my bugaboo so fast!!!! You have really made me so happy THANKS AGAIN for your unbelievable service!!! 1-10-2007 It was here the very next day! I could not believe it came so quickly! I had never seen a Bugaboo "in person" - this is for my son and his wife - but it is beautiful and we're so impressed! Thank you for such good service. 1-9-2007 Thanks for the prompt service and I appreciate all of your help. I will highly recommend your company to my friends and associates if they are in the market for a new stroller. 12-13-2006 With the great customer service - yes, I will certainly reorder from you :) 12-12-2006 Thank you so much for the back order information and personal attention. Great customer service!!! 12-1-2006 I got the stroller today, as promised , in time. 11-29-2006 The team at Jogging Stroller are excellent and manage their clients exceptionally well. I had a great experience with my purchase due to the wonderful staff. From Jennifer, Jessica and Stacey! Thank you for taking my purchase from just being an online buy to becoming an experience! Great job, great attitude and great service! 11-28-2006 Thanks so much for resolving this issue so quickly - I really appreciate it and am very impressed with your customer service. I would definitely order from you all again in the future! 11-24-2006 Good Morning JoggingStroller Team, 11-20-2006 Hi, I just wanted to send an email on how happy I am with my new Bob Revolution Stroller. It is the most amazing thing in the world, I have even convinced people that were impressed by it while doing my daily walks on a local boardwalk to go to your website to get it for themselves! The order process and shipping were fantastic and the price during the sale was the cheapest found ANYWHERE!!! I am so glad I found your website. Thank you and I will be shopping from you again. 11-17-2006 I just got off of the phone with you and just wanted to say thank you for solving my problem with my stroller. You guys are good!! I will definitely keep you in mind the next time I need a stroller. Great service. 10-27-2006 Thank you so much for such a great service. It's very hard to find that nowadays. Wow! Really wonderful service. Thank you very much. 10-10-2006 Wow - that is so wonderful - you guys are so amazing! I have some friends who will be in the market for a new stroller, and I will recommend you guys for sure! Thanks so much for your help!!! 10-4-2006 Just wanted to drop you a quick note to thank you for the terrific customer service recently provided to me by Stacy H and Jennifer regarding my search for a Baby Jogger City Series Double 2007 model in black. They were extremely responsive, polite and helpful (via both phone and email). I'm not easily impressed when it comes to customer service, but Stacy H and Jennifer were both fantastic in their "above and beyond" assistance. I'll definitely keep Niche Retail in mind for future purchases and will recommend joggingstroller.com to friends and family. 9-26-2006 I just wanted to comment that I emailed your company for assistance about double strollers. Jessica responded with a half page response that went above and beyond in answering my questions. Your company and its employees are top notch. Thank you! 9-21-2006 I just wanted to thank you all so much for helping me pick the best stroller for my needs. Your staff was extremely helpful. I can't wait to get my stroller. 9-6-2006 You are awesome! 8-18-2006 Hi Jennifer, 8-7-2006 In online retailing it is often difficult to build a competitive advantage - a true differentiator when prices are often so similar. You have truly built a competitive advantage on joggingstroller.com through superior customer service. I considered going through another online retailer (not a Niche Retail company) to consolidate with a purchase my wife was making. I also considered going through a local bike store that could get the BOB items at the same price - and I would have a bricks and mortar location right down the street when I had any issues. However, I choose joggingstroller.com based on my experience with the very knowledgeable and patient staff that endured many long online chats with me on the pro and cons of various strollers. In particular I had very positive experiences with Kelly, Jennifer & Lindsey. They were all very helpful and instrumental in winning my business for joggingstroller.com. You have a great model with this first rate customer service and support staff. I encourage you to keep it up and thank you for making this experience so enjoyable. I don't anticipate any issues with my purchases, but I know if I do have questions I will be in good hands. 8-3-2006 Thank you so much for your help! Your service at joggingstroller.com is wonderful. I have heard good things before and thus is part of the reason we purchased the stroller from you. We will send back the stroller and everything it came with upon receipt of your mailing label. Thanks again for your prompt and kind service - which is always nice when busy with two young kids!!!! 7-28-2006 i thank you and greatly appreciate your prompt follow up. your customer service was a pleasure to receive, and has greatly exceeded any and all expectations. THANK YOU! 7-25-2006 Jessica, 7-25-2006 Jennifer- 7-20-2006 Jennifer, 7-17-2006 I just wanted to write to let you know that my experience with jogging stroller has been exceptional. I bought the bob dualie revolution and I absolutely love it! My boys do too! I had a terrible experience with runnersgear. I ordered an instep, they sent it through instep, and it took months to receive, then they sent a defective model, etc etc. I am so happy that it took two days for jogging stroller to send a non defective stroller to me. 7-17-2006 To Whom It May Concern, 7-5-2006 Thank you guys so much! I'm telling you - your company is the greatest! ...I sincerely appreciate everything you guys have done to help me. I would highly recommend you to anyone! 6-26-2006 Thanks again Jennifer! And I just want to say that your company has been wonderful at follow-up and communication with customers. I am thrilled that I found you guys and looking forward to receiving my stroller. 6-20-2006 Lindsey, 6-19-2006 Lindsey, 6-14-2006 Jessica 6-9-2006 Jessica, 5-26-2006 Hi, 5-19-2006 Hi Janice- 5-19-2006 Jennifer; 5-18-2006 Thanks Lindsey. It has been great working with Niche Retail. We plan to come back again! 4-27-2006 Garren: 4-26-2006 Your website is GREAT !!!!! I will share it with many friends???.Variety of baby jogger is nice to see. but my children have grown up to buy one if l purchase l have get only for my grandchildren. Cheers and all the best wishes for the website. Wish you great success. 4-21-2006 We love our BOB! it rolls so nice and is very well put together! We got the car seat adapter and it has worked very well - would recommend it to anyone with a baby less than 6 months. I was also impressed with the prompt delivery. 4-19-2006 Thank you for my new jogging stroller. We received it a couple of days ago and it is wonderful. It arrived in a very timely manner. We took it out for a cruise and my girls loved it. Thank you!! Have a great day. 4-19-2006 Your return process was very clear, reasonable, and straightforward. Much appreciated! 4-19-2006 Hi Jennifer~ 4-17-2006 Janice- 4-16-2006 Hi Christina, 4-11-2006 I recommend joggingstroller.com to anyone I know looking for a jogger. It's a great site! I really like the comparison feature, the detailed specs, and the editorial reviews are the best. I also found the wizard to find the best stroller for me really helpful. 4-8-2006 Yours was the first site I hit in looking for a stroller and after trying a couple of others, I went right back to yours! It was so simple and very informational. We will be placing an order soon as we have had a horrible time finding a stroller big enough for our 3 1/2 year old, 50 pound boy. It was nice to know that there are strollers out there that even go up to 100 pounds and your site really narrowed it down so that I didn't have to spend hours looking through strollers that wouldn't hold his weight. 4-7-2006 I just wanted to let you know I think you run a great operation. The shipping turnaround is the fastest I have experienced. Thanks. 4-5-2006 Thank you so much. Although the stroller won't work for me, I have to say your customer service is absolutely incredible. Many companies could take notes from you. 3-27-2006 Thank you for the email. The product is excellent and your attention to marketing via email correspondence will certainly attract my business to www.nicheretail.com in the future. 3-27-2006 Jessica - thank you so much for the excellent customer service - this is by far one of the best companies with whom I have ever done business!! Thank you for your quick communication and working towards customer satisfaction (I'm 100% satisfied) - I'll be a repeat customer and always recommend your company - thanks again!!! 3-18-2006 Dear Jennifer, 3-15-2006 Thank you so much, I am sorry it didn't work out but your customer service is awesome. I would definately purchase again-and hopefully not need to send back. I very rarely send anything back. Thanks again for being so wonderful. 3-08-2006 Hi, 3-06-2006 Hello, 3-04-2006 Thank You for your immediate response to my situation, It was greatly appreciated, I really expected to email back and forth for days before being heard, Job well done to you. 3-02-2006 Wow, I ordered a stroller on Tuesday and it arrived on Thursday. Absolutely Amazing. 2-24-2006 Janice, 2-21-2006 Thanks for a great stroller! I ordered the BOB Duallie on sale and I LOVE IT! Thanks for an awesome stroller at a great price and the free shipping was unbelievable fast - it was ordered Thursday afternoon and arrived the following Monday. I will recommend this site to everyone I know - thanks again! 1-25-2006 Just want to say thank you...and I love you guys. I have been calling about a gazillion different places trying to get my hands on this stroller...and all the while you had the most helpful and empathetic and genuine staff. I can't tell you how much I appreciate that approach to customer service. And I'll tell anyone I know who's in the market for a stroller the same thing. You rock. 8-29-2005 Thank you for your help. I will definitely be giving joggingstroller.com a rave review. You all have been very helpful. 8-16-2005 Just wanted to let you know that my second flawless order with your company has been completed. I received good advice, fast quotes, and hassle free shipping to Alaska . Thanks for the great service. Cathy S. 8-3-2005 I just wanted to say thanks. Your 'Jogging Stroller Comparison Chart' page of your website is comprehensive, easy to use and downright practical!. the ability to change the chart while comparing is fantastic. At last, someone who designs for the internet, and takes the consumer into account!...your site is a pleasure to use and most helpful in helping me make my decision. 6-16-2005 First of all I have been meaning to e-mail you to tell you how awesome your site was in making my decision on what stroller to get. I originally bout one from Babies R Us, but it was terrible!! A friend told me about your site. Within minutes of answering a few questions the site recommended a few joggers that would best fit my needs. I purchased the Tike Tech double trouble. I even got free shipping! The price was great, but above all the customer service has been amazing. 2-18-2005 I just have to tell you guys Thank you. 10-24-2004 hey, i loved your web site. when i asked my friends what i could get them for a baby present and they said a running stroller i thought cool, and then how the heck am i gonna do that. Google gave me u, and 5 minutes later i am writing this. how awesome is that.......?? peace 7-27-2004 |
